Refund Policy
At Shafeeq Ur Rehman – Medicine and Pharmaceutical, we aim to ensure customer satisfaction and maintain the highest standards of service. Our refund policy outlines the conditions under which refunds or exchanges may be issued.
1. Refund Eligibility
Refunds may be issued under the following conditions:
- The product is damaged, defective, or expired at the time of purchase.
- You receive the wrong product due to an error on our part.
- The product is returned unused and in its original packaging within the specified return period.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Opened or partially used medications.
- Prescription medications, unless there is a quality issue (e.g., expired or damaged).
- Products returned after the specified return period.
- Items damaged due to mishandling by the customer.
3. Return and Refund Process
To request a refund, please follow these steps:
- Contact Us: Notify us of the issue by calling 0302-9328539 or emailing Info.shafeeqpharma@gmail.com within 7 days of purchase.
- Provide Proof: Share proof of purchase (e.g., receipt or invoice) and explain the reason for the refund request.
- Return the Product: Return the product to our location at District Courts Rahim Yar Khan.
Once the returned product is inspected and approved, we will process the refund.
4. Refund Timeline
- Approved refunds will be processed within 7 business days.
- Refunds will be issued through the original payment method (if applicable) or as store credit.
5. Exchange Policy
If you wish to exchange a product:
- Exchanges are allowed for the same product or another item of equivalent value.
- The exchange must meet the same conditions as listed under “Refund Eligibility.”
6. Contact Information
For any questions or concerns regarding refunds, please contact us:
- Phone: 0302-9328539
- Email: Info.shafeeqpharma@gmail.com
- Address: District Courts Rahim Yar Khan
We are committed to addressing your concerns promptly and ensuring your satisfaction.